Cert IV in Procurement and Contracting – Contract Stream 3 Final Activity 7 – Scenarios 3 (C000531)

Consider the scenario and outline your proposed approach to resolving it.  Make reference to any relevant clauses you would expect to find in a contract (for example, Dispute Resolution, Invoicing and Payment, Warranty, Insurance etc).  Identify any issues that may require escalation.

You have had a complaint from a user of your cleaning contractor’s services this week saying that the cleaner did not empty the rubbish bins in the conference rooms for the whole week.  You have checked the file and there are no other complaints at all about the cleaners.

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