Diploma in Procurement and Contracting – Contract Stream (C000412) – QLD Gov FINAL ACTIVITY 3 – SCENARIO 2 – CASE STUDY

Three months after the Leadership Development Contract has commenced, the Department’s contract manager leaves the organisation and you are appointed to the role.

On your first day in the position, the provider contacts you to tell you they are seriously considering pulling out of the contract as they are very unhappy with how it has been managed by your organisation. Some of their complaints include:

• Late payment on their invoices – they claim not one of their invoices has been paid on time;
• 3 instances of cancellation of programmed training by the Queensland Government with less than 24 hours’ notice;
• Poor administration and facilities on those training programmes that have been run;
• No acknowledgement of or feedback on the reports they have been providing.