Final Activity 7 – Scenarios

Your contractor has been having problems getting their invoicing right. They do not seem able to provide a “correctly rendered” invoice. This has been causing some problems for the accounts payable area, and you know that the contractor has been unhappy that some invoices have been paid late. The main reason for this is that if the invoices are not correctly rendered, then payment cannot be made. The contractor’s work has been timely and of a high standard.

Your contractor seems unwilling to supply the regular monthly contract progress report as required by the contract on the 5th working day of each month. You are new in the job, but from checking the file, it seems that the previous contract manager was in the habit of letting them submit it whenever they felt like it – sometimes as late as the 15th of the month. There are no records explaining why this happened.

You have had a complaint from a user of your cleaning contractor’s services this week saying that the cleaner did not empty the rubbish bins in the conference rooms for the whole week. You have checked the file and there are no other complaints at all about the cleaners.

How would you handle the complaint about the cleaning contractor if you checked the file and found that there were 5 previous complaints from this work area about the same thing in the past 12 months, and 10 other complaints from various other work areas also complaining that rubbish bins are not being emptied frequently enough?

Your IT services contractor (one of a panel with 6 other providers on it) has just phoned you to advise that 7 of the 10 specified personnel listed on their contract have left her company and started their own business providing IT services. She wants you to assure her that you will not give any work at all to the “defectors”, and she has also advised you that she is having a lot of trouble finding replacement staff as IT skills are in high demand and good staff are not easy to find. You are a little anxious as you have booked a significant amount of services to be delivered by this company over the next 2 months and it will be essential that you do not let your clients down as they are relying on the services for operational reasons. The contractor has also asked if you would be willing to relax the requirements for qualifications and long practical experience to allow her to more easily replace the staff who have left.

Your contractor has been having problems getting their invoicing right. They do not seem able to provide a “correctly rendered” invoice. This has been causing some problems for the accounts payable area, and you know that the contractor has been unhappy that some invoices have been paid late. The main reason for this is that if the invoices are not correctly rendered, then payment cannot be made. The contractor’s work has been timely and of a high standard.

Your contractor seems unwilling to supply the regular monthly contract progress report as required by the contract on the 5th working day of each month. You are new in the job, but from checking the file, it seems that the previous contract manager was in the habit of letting them submit it whenever they felt like it – sometimes as late as the 15th of the month. There are no records explaining why this happened.

You have had a complaint from a user of your cleaning contractor’s services this week saying that the cleaner did not empty the rubbish bins in the conference rooms for the whole week. You have checked the file and there are no other complaints at all about the cleaners.

How would you handle the complaint about the cleaning contractor if you checked the file and found that there were 5 previous complaints from this work area about the same thing in the past 12 months, and 10 other complaints from various other work areas also complaining that rubbish bins are not being emptied frequently enough?

Your IT services contractor (one of a panel with 6 other providers on it) has just phoned you to advise that 7 of the 10 specified personnel listed on their contract have left her company and started their own business providing IT services. She wants you to assure her that you will not give any work at all to the “defectors”, and she has also advised you that she is having a lot of trouble finding replacement staff as IT skills are in high demand and good staff are not easy to find. You are a little anxious as you have booked a significant amount of services to be delivered by this company over the next 2 months and it will be essential that you do not let your clients down as they are relying on the services for operational reasons. The contractor has also asked if you would be willing to relax the requirements for qualifications and long practical experience to allow her to more easily replace the staff who have left.

Your contractor has been having problems getting their invoicing right. They do not seem able to provide a “correctly rendered” invoice. This has been causing some problems for the accounts payable area, and you know that the contractor has been unhappy that some invoices have been paid late. The main reason for this is that if the invoices are not correctly rendered, then payment cannot be made. The contractor’s work has been timely and of a high standard.

Your contractor seems unwilling to supply the regular monthly contract progress report as required by the contract on the 5th working day of each month. You are new in the job, but from checking the file, it seems that the previous contract manager was in the habit of letting them submit it whenever they felt like it – sometimes as late as the 15th of the month. There are no records explaining why this happened.

You have had a complaint from a user of your cleaning contractor’s services this week saying that the cleaner did not empty the rubbish bins in the conference rooms for the whole week. You have checked the file and there are no other complaints at all about the cleaners.

How would you handle the complaint about the cleaning contractor if you checked the file and found that there were 5 previous complaints from this work area about the same thing in the past 12 months, and 10 other complaints from various other work areas also complaining that rubbish bins are not being emptied frequently enough?

Your IT services contractor (one of a panel with 6 other providers on it) has just phoned you to advise that 7 of the 10 specified personnel listed on their contract have left her company and started their own business providing IT services. She wants you to assure her that you will not give any work at all to the “defectors”, and she has also advised you that she is having a lot of trouble finding replacement staff as IT skills are in high demand and good staff are not easy to find. You are a little anxious as you have booked a significant amount of services to be delivered by this company over the next 2 months and it will be essential that you do not let your clients down as they are relying on the services for operational reasons. The contractor has also asked if you would be willing to relax the requirements for qualifications and long practical experience to allow her to more easily replace the staff who have left.