Manage Contracts Amberley Activity 3

Scenario 3
The Leadership Development contract is due to expire in 2 months. Outline the planned activities you will undertake to properly close out this contract.

Scenario 2
Three months after the Leadership Development Contract has commenced, the Department’s contract manager leaves the organisation and you are appointed to the role.
On your first day in the position, the provider contacts you to tell you they are seriously considering pulling out of the contract as they are very unhappy with how it has been managed by your organisation. Some of their complaints include:
 Late payment on their invoices – they claim not one of their invoices has been paid on time;
 3 instances of cancellation of programmed training by the Queensland Government with less than 24 hours’ notice;
 Poor administration and facilities on those training programmes that have been run;
 No acknowledgement of or feedback on the reports they have been providing.
How will you deal with this situation? Ensure your response includes consideration of legal issues, performance management, relationship issues and communication strategies.

Outline a communication strategy for the EAP contract.
Your strategy should:
 Include a list of stakeholders (ensure you include whoever you identify as the ‘client/s’);
 Include the type of information that will be sought from and provided to three of the key stakeholders from your list;
 Reflect any communication methods (e.g. meetings, contact points) stated in the contract.

Outline a communication strategy for the EAP contract.
Your strategy should:
 Include a list of stakeholders (ensure you include whoever you identify as the ‘client/s’);
 Include the type of information that will be sought from and provided to three of the key stakeholders from your list;
 Reflect any communication methods (e.g. meetings, contact points) stated in the contract.

Outline a communication strategy for the EAP contract.
Your strategy should:
 Include a list of stakeholders (ensure you include whoever you identify as the ‘client/s’);
 Include the type of information that will be sought from and provided to three of the key stakeholders from your list;
 Reflect any communication methods (e.g. meetings, contact points) stated in the contract.

Outline a communication strategy for the EAP contract.
Your strategy should:
 Include a list of stakeholders (ensure you include whoever you identify as the ‘client/s’);
 Include the type of information that will be sought from and provided to three of the key stakeholders from your list;
 Reflect any communication methods (e.g. meetings, contact points) stated in the contract.

Outline a communication strategy for the EAP contract.
Your strategy should:
 Include a list of stakeholders (ensure you include whoever you identify as the ‘client/s’);
 Include the type of information that will be sought from and provided to three of the key stakeholders from your list;
 Reflect any communication methods (e.g. meetings, contact points) stated in the contract.

Outline a communication strategy for the EAP contract.
Your strategy should:
 Include a list of stakeholders (ensure you include whoever you identify as the ‘client/s’);
 Include the type of information that will be sought from and provided to three of the key stakeholders from your list;
 Reflect any communication methods (e.g. meetings, contact points) stated in the contract.

Outline a communication strategy for the EAP contract.
Your strategy should:
 Include a list of stakeholders (ensure you include whoever you identify as the ‘client/s’);
 Include the type of information that will be sought from and provided to three of the key stakeholders from your list;
 Reflect any communication methods (e.g. meetings, contact points) stated in the contract.

Outline a communication strategy for the EAP contract.
Your strategy should:
 Include a list of stakeholders (ensure you include whoever you identify as the ‘client/s’);
 Include the type of information that will be sought from and provided to three of the key stakeholders from your list;
 Reflect any communication methods (e.g. meetings, contact points) stated in the contract.

Outline a communication strategy for the EAP contract.
Your strategy should:
 Include a list of stakeholders (ensure you include whoever you identify as the ‘client/s’);
 Include the type of information that will be sought from and provided to three of the key stakeholders from your list;
 Reflect any communication methods (e.g. meetings, contact points) stated in the contract.